Shipping Policy

Each of our pieces is handcrafted with love by artisans from across India. Our products are neither machine-made nor mass-produced; they are created using natural materials and traditional techniques. This means that every item is unique in its way, and no two products will be the same. As a result, there might be occasional delays or challenges in production and delivery.

We are dedicated to delivering your new utensils after they have been carefully finished, thoroughly quality-checked, and securely packaged for transport. We’ll stay in touch with you throughout the process and address any challenges that come up. Your new utensils represent the combined effort and care of many talented individuals.

You will receive a SMS or email with the tracking AWB number once your order is dispatched. Click on that to check your package’s current location.
We ship to all the locations served by DHL Express and Bluedart.
Our delivery partners will try thrice, then it’ll come back to us and your order will stand cancelled, Please ensure you provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order smoother.
While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
For Residences/ Offices situated on ground floor, products would be handed over to doorstep
Shipping charges are calculated as per weight & country. Pls e-mail your selection to naksha560@gmail.com for us to get you an exact quote for shipping charges from our courier partners.
Please read all the descriptions carefully because we don’t accept exchanges and returns in international orders. Customs are applicable as per originals and are payable by the customer at the time of delivery.

Return Policy

Before you return a product, please keep in mind that each of our items is thoughtfully handcrafted by skilled artisans of India. These products are not machine-made or mass-produced; they are fashioned using natural materials and traditional techniques, making each piece unique and special.

Please read all the descriptions carefully because we don’t accept exchanges and returns in international orders. Customs are applicable as per original and are payable by the customer at the time of delivery.
We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged, please send us an unboxing video or photo of the damaged product within 24 hours of receiving your order. We will replace the same product immediately and there are no additional shipping charges that you would need to pay.
If for some reason you are not completely satisfied with the product(s) you’ve received, we are happy to accept returns within 7 days of order delivery and issue credit notes/replacements, provided that the products are unused.
For order cancellations, we require notification via email within 6 hours of placing the order. Once the order has been shipped, cancellations cannot be accepted.
Exchange of products within 7 days in case of damaged products, provided that the products are unused.

Conveyance/ Posting & Handling Charges

No postage and handling charges to be paid from the customer’s side.
No Conveyance fees to be paid from the customer’s side.
No fees chargeable to be paid from the customer’s side

Shipping Costs

All domestic prepaid orders are inclusive of the shipping. In COD we charge a minimal amount of Rs 50/- for shipping.

In case of International orders shipping is calculated at the checkout. Its based on the volumetric weight of the product.

Deliveries

All are products are handcrafted so the turn around period can be slow, though we tend to be prepared for most our orders. In this case the order is processed in 2-3 working days. Will get to you in a week’s time.

If the product has run out of stock, it may take longer. The period may go upto 25 days.

Shipping Restrictions

We ship to all the locations served by DHL Express and shiprocket.

Missing, Lost, or Damaged Items

In case the product is lost by courier company its their liability, and we will send you the product again. Its only applicable if it shows lost in the Shiprocket panel.

In case the product shows delivered and you have gotten the msg of delivered on your registered mobile no. or E-mail. We will resolve the problem if you let us know in 48 Hrs or else, according to us its delivered and we will not accept the complain of it being undelivered.

International Shipping Information

We ship internationally, we check the product and send. Please read all the descriptions carefully because we don’t accept exchanges and returns in international orders. Customs are applicable as per original and are payable by the customer at time of delivery.